Should you choose the largest and best-known vendor to support your clinical trial? You’ve seen them at conferences, these companies have the most resources and great marketing — does that mean that they are the safe choice because they are well known?
But when you are a small to medium-sized customer, big companies sometimes deliver with their “C Team” after the sale, saving their A-team for bigger, more highly funded programs.
Working with them is like being a small frog in a big pond, because a smaller company’s project’s budget may be a tiny fraction of the gross revenue of the larger company. For example, if you contract with a company having $4+ billion in annual revenue, your $3 million budget only amounts to 0.075% of their revenue.
This same reality applies when smaller CRO’s or Sponsors select Clinical IRT vendors.
Consider the tradeoffs:
|Small Company||Large Company|
|Quality/stability||Experienced and stable staff; you will know who will be on your project team||May assign junior or rotating members to your project team|
|Speed||Fewer stakeholders result in quicker approvals (applicable to CDA, MSA, RFI, RFP, SOP, CO*)||
Many stakeholders and levels of approval can cause delays (applicable to CDA, MSA, RFI, RFP, SOP, CO*)
Most team members are Cross-trained and can perform multiple duties
|Most team members are specialized; cannot perform tasks outside the scope for which they were primarily hired.|
|Team environment||Team members are more impowered||
Team members may have Less/or no empowerment
|Team environment||Less turnover
Distinct work culture
Numerous departments; can have differences in management
|Flexibility||Easier to make changes. Processes can be adapted more quickly, as fewer decision-makers involved||Established processes and more decision-makers may make changes more difficult|
|Communication and Responsiveness.||
Prioritize client meetings and turn requests around asap.
Clients can expect to reach the team 24/7
|Can be difficult to reach team members directly; may have to start with tech support calls|
|Customization||More customized approaches; completed in less time||Customized approaches may take longer due to the approval process|
|Cost||Lower due to less overhead||
Can be higher due to more overhead
At Veracity Logic, we deliver all of our projects with our A team.
Contact us to learn more about the Veracity Logic system and how we go the extra mile for our clients.
* Terms used: CDA- Confidential Disclosure Agreement
MSA- Master Services Agreement
RFI – Request for Information
RFP – Request for Proposal
SOP- Standard Operating Procedures
CO – Change Order