User-Help

User Help

Veracity Logic maintains an international network of toll free phone numbers for easy access to our 24×7 Help Desk staff and support systems. Our web and phone platforms expedite getting help quickly– either by email or by phone– from within each project systems. The VLIRT® platform also provides a user-friendly, one-stop repository for sharing user information. With VL’s IRT, help is just minutes away.

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Using Veracity Logic IRT’s Help Page…

Help, how do I get new documentation to the users?! Problem: Mid-study issues make it clear to your Project Manager that sites need new instructions to improve and clarify certain aspects of study conduct.  The Project Manager puts together a User Guide, in six languages, for all study sites.  The question now is how best […]

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Reaching the Help Desk…

Problem: Users of your IRT are having trouble remembering how to reach the Help Desk for system and project issues. Phone numbers and email addresses are provided in various documents, but somehow your study’s site users, project managers, and site monitors –globally!–don’t seem to be able to find them when they need them, or they waste valuable time looking.  […]