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  • Real-time Integration between IWR (web) and IVR (phone)…

    Case StudiesAug 26

    Problem: Your global trial includes 32 clinical sites in 12 countries and all but two have reliable access to the internet and your web-based IRT system. In the other two locations, internet connectivity comes and goes like a bad dream … with entirely too much down time for the sponsor's comfort. An IVR (phone) option is added to the IRT, meaning that users at a site, at any given time may be using either the IWR (web) or IVR (phone) platform +