Interactive Response Technology (IRT) is the currently accepted term for clinical IVR (Interactive Voice Response) and IWR (Interactive Web Response) systems used in clinical trials. Today’s IRT platforms provide complex subject/activity management functionality and robust management of drug supply and shipping throughout the trial.
While IRT technology has gotten increasingly powerful, detailed knowledge of all the functions an IRT can and should do has lagged somewhat behind. This white paper — which includes an up-to-date checklist for use in the IRT selection process — was prompted by requests from our clients and colleagues —Sponsors, CROs, and Clinical Suppliers— for a reasonably comprehensive summary of features and issues to consider when vetting IRT systems today. The first iteration of the white paper/checklist was published in 2016.